FAQ
Common questions about ordering, fit, turnaround, and service area.
If you're wondering whether we're the right fit for your job — or how the process works — this covers most of it.
Can you fabricate stair treads from my customer's existing flooring material?
Yes. That is the core of what we do. You drop off the flooring material from the project and we fabricate the stair tread from it. The match is real because it is made from the same floor.
What do I need to send to request pricing for custom stair treads, stair nosings, or vent covers?
Start with the product needed, measurements if available, and whether the flooring material is available for drop-off. A photo helps. We can work with the details you have.
Who is this service best suited for?
Flooring stores, installers, and trade buyers who regularly need exact-match stair parts and finishing accessories for wood-floor projects. Not typically a fit for single consumer jobs.
Do you work directly with flooring stores and installers?
Yes. Flooring stores and repeat trade buyers are our primary customers. We can set up dealer pricing and repeat ordering for stores that send consistent work.
Where is Custom Stair House located and how do I drop off material?
We are located at 45700 Woodland Rd #160, Sterling, VA 20166. Drop off the project flooring material there. Call or text (571) 208-6437 to coordinate.
Can you handle stair treads, nosings, and vent covers for the same project?
Yes. Many orders include multiple accessories from the same job — treads, nosings, and vent covers can all be fabricated together from the same flooring material.
What flooring materials can you work with?
We work from customer-provided wood flooring material. Send us the project details and we can confirm fit based on what the job involves.
How do you match stair nosings or vent covers to hardwood flooring?
We fabricate from the actual flooring material tied to the project. The result matches the floor because it is made from the same floor — not stain-matched or approximated.
Do you make flush mount wood vent covers?
Yes. We fabricate flush mount wood vent covers from the project flooring material so the vent reads as part of the floor instead of interrupting it.
Do you handle matching floor trim, transition strips, or molding details too?
Yes — if the job involves matching wood-floor accessories around the stair or floor edge, that is part of the type of finishing problem we are built to help solve.
What is the typical turnaround time?
Typical turnaround is 1–4 business days depending on production load, order complexity, and scheduling.
What areas do you serve?
Primary service focus is Northern Virginia and the Washington DC area. We are based in Sterling, VA. Reach out with your location and we can confirm fit.
Still have questions about a specific job?
Send the project details and we'll give you a straight answer.