Privacy Policy

This policy explains what information Custom Stair House collects when you use www.customstairhouse.com, how we use it, and the choices you have. It was last updated on July 9, 2026.

Information we collect

Information you give us. When you submit our quote request form, we collect your name, phone number, email address, and the project details you provide. If you call, text, or email us — including texting photos of your project — we receive the information you choose to share.

Information collected automatically. We use Google Analytics and Microsoft Clarity to understand how visitors use our site. These services use cookies and similar technologies to collect information such as pages visited, links clicked, approximate location, device and browser type, and how you interact with pages (including session replays through Microsoft Clarity). This data is aggregated and does not identify you by name.

How we use your information

To respond to your quote request and communicate about your project.
To coordinate material drop-off, fabrication, and pickup or scheduled work.
To improve our website, services, and marketing based on aggregated analytics.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Who we share information with

We share information only with service providers that help us operate: our website hosting and email delivery providers (which transmit your quote request to us), and analytics providers (Google Analytics, Microsoft Clarity). These providers process information on our behalf. We may also disclose information if required by law.

Cookies and analytics choices

You can control cookies through your browser settings. Google offers an opt-out browser add-on for Google Analytics at tools.google.com/dlpage/gaoptout. Blocking analytics cookies does not affect your ability to use this site.

Data retention

We keep quote requests and related correspondence for as long as needed to serve you and to keep normal business records. You can ask us to delete your information at any time.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email us at sales@customstairhouse.com or call or text (571) 208-6437.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

If we make material changes to this policy, we will update this page and revise the date at the top.

Contact us

Custom Stair House · 45700 Woodland Rd #160, Sterling, VA 20166 · sales@customstairhouse.com · (571) 208-6437

Questions about a project instead? Request a quote.